These Terms and Conditions explain your rights and obligations. Please read them carefully. These Terms and Conditions are in addition to any special terms and conditions that apply to your purchase. In the event of any conflict between these Terms and Conditions and any special terms and conditions, the special terms and conditions shall take precedence. You may have other rights granted by law and these Terms and Conditions do not affect these except if the two are inconsistent. If this is the case then these Terms and Conditions will override any other rights which you may have, unless this is not permitted by law.
If you have any complaints about our service or any goods
or services you purchase from us please contact
Neomaxi.co.uk
3 Ridgebourne Close,
Llandrindod Wells,
Powys.
D15NQ
sales@neomaxi.co.uk
+44 (0) 1597 822669
The purchasing cycle
Initial enquiry, Quote, Complete order form and return.
To purchase from us you must be over 18. We can ship to countries outside the European Union on request and competitive shipping costs apply, although Neomaxi wood reserve the right to decline a sale at all times and under any circumstance.
On receipt of the completed order form we will give you detail of delivery date.
Once the item has been completed we will send you picture’s via an email of the item for your approval before an invoice is generated.
Once approval has been received an invoice will be generated via PayPal which will need to be paid in full before the item is dispatched,
Once payment has been received an email will be sent advising the dispatched date with the Royal mail recorded delivery dispatch number.
Once the item is received could you please confirm to me that you have received the item and that it meets with your expectation.?
All sales and delivery charges made through www.neomaxi.co.uk are chargeable using Pound Sterling (£’s). Any currency converter/s accessed via this Web site are intended as a guide to help foreign customers. Neomaxi wood accepts no responsibility for incorrect information or exchange rates supplied.
Customer support and service
You can contact Neomaxi Wood via telephone (+44 (0) 1597 822669) Tel Neomaxi Wood our business hours are from Monday-Friday 9 am- 5 pm GMT.
Outside these hours please feel free to leave a message or send us an email to sales@neomaxi.co.uk.
PRIVACY POLICY
Neomaxi wood respects the privacy of every individual that visits this site. Our policy on the collection and use of personal information is outlined below. Neomaxi wood only collects and uses personal information for business purposes in order to:
* administrate or otherwise carry out our obligations in relation to any service or product that Neomaxi wood supply
* anticipate and resolve problems in relation to any service or product that Neomaxi wood supply, create and inform you of products or services that may better meet your needs.
Non-Personal Information
Neomaxi wood may automatically collect non-personal information about
you such as the type of Internet browser you use or the Web site from
which you linked to this site. You cannot be identified from this information
and it is only used to assist us in providing an effective service on
this Web site. Neomaxi wood may from time to time supply the owners or
operators of third party Web sites from which it is possible to link to
our site with information relating to the number of users linking to our
Web site from such third party Web site. You cannot be identified from
this information.
Keeping our Records Accurate
Neomaxi wood aims to keep any information held about you as accurate as
possible. If you would like to review or change the details you have supplied
us with, please contact us by eMail.
Information Placed on Your Computer
Neomaxi wood may store some information (similar to a "cookie")
on your computer when you use our site. This information facilitates the
efficient use of our Web site.
Deliveries
We aim to deliver goods to you within the time indicated by us in our product catalogue but we cannot give an exact delivery date. If we have not delivered the goods within 30 days of expected delivery then you may cancel the contract and we will refund any money paid by you. This condition excludes any private commissions, restoration work or recovering orders, for which normal delivery timescale's will not apply.
Deliveries of stock items will normally be sent within two working days.
Neomaxi wood use packaging of the highest quality to ensure that your products are received undamaged. In the result of loss or damage please contact Neomaxi wood immediately by eMail: sales@neomaxi.co.uk or by phone: +44 (0) 1597 822669
Bespoke items, you will be advised of a delivery date once the order has been completed.
UK Delivery is vial Royal Mail.
When you take delivery of you goods, if there are even signs of damage on the packaging I would recommend that you do not sign for them until they have been thoroughly checked. If any damage is found see Damages below.
Postage, and Packaging is charge at cost.
Royal Mail Postal Insurance is included in P&P cost.
Damages
All products sent out from Neomaxi Wood are securely wrapped and boxed. If damaged goods are received, please contact Neomaxi Wood ASAP for advice. Tel Neomaxi Wood our business hours are from Monday-Friday 9 am-5 PM GMT. Outside these hours please feel free to sending us an email to sales@neomaxi.co.uk and we will get back you on the next working day.
Faulty Goods
In case of “faulty” goods, the Sale of Goods Act 1979 (as amended) established that the consumer is allowed a reasonable time within which to reject the goods for a full refund. We give a period of seven days from receipt of the goods, for the customer to reject the goods and return them for a refund.
Returns
If, for any reason, the consumer is not happy with the products ordered, there is a seven day period, beginning on the day after the goods are received, to reject them. They should then be returned immediately to:
Neomaxi Wood
3 Ridgebourne Close
Llandrindod Wells
Powys
Wales
LD1 5NQ.
Return postage is the responsibility of the customer. If an order has been sent out and items are incorrect or missing, these will be exchanged/replaced immediately and the postage charges paid by Neomaxi Wood. All returned products must arrive undamaged.
Please note – Commissioned items are only returnable at Neomaxi Wood discretion, unless they have been manufactured to the wrong specification, through no fault of the customer. When ordering please double check that the dimensions you enter are correct.
OTHER INFORMATION OF WHICH YOU NEED TO BE AWARE
Neomaxi wood retains Copyright on all products, product designs, on-line and off-line images.
We may not necessarily keep a copy of these Terms and Conditions and your order. We advise you to print a copy of them for your information in the future.
Any contract between us shall be governed by English law and the courts of England and Wales shall have non-exclusive jurisdiction over any dispute. All dealings, correspondence and contact between us shall be made or conducted in the English language.
If you are a consumer (ie you are not purchasing either wholly or in part for your business or you are not a business) you have the right, in addition to your other rights, to cancel the contract and receive a refund. You must inform us in writing if you wish to cancel within seven working days, starting on the day after the goods are delivered to you.
If you choose to cancel then you must return the goods to us at your cost and risk and we advise you to ensure the goods are adequately insured during the return journey. If you have not returned the goods within 14 days of cancellation or when requested by us to do so, whichever occurs first, we can collect the goods from you at your cost. Details of how to exercise this right will be provided.
DISCLAIMER
Neomaxi Wood takes all reasonable care to ensure that the information published on this Web site is accurate and up-to-date. However, errors and omissions may occur and the user should not take the accuracy of the information completely for granted but should check directly with Neomaxi Wood. The material contained in this Web site is not to be relied upon as a statement or representation of fact.
Neomaxi Wood has no control over the use to which the information may be put by the reader or user and accordingly shall not be liable for any loss of profits or contracts or any indirect or consequential loss or damage arising out of or in connection with the use of such information. The material contained in this Web site is intended to be a guide only. The statutory rights of any individual or organisation dealing with Neomaxi Wood as a consumer or customer shall remain unaffected.
Transmitted Material
Any material or information transmitted to or posted to Neomaxi Wood Web
site by any means will be treated as non-confidential and non-proprietary
and may be disseminated or stored or used by Neomaxi Wood for any purpose
whatsoever including and not limited to developing, manufacturing and
marketing services/products. Do not post or transmit to or from this Web
site any unlawful, threatening, defamatory, obscene, scandalous, inflammatory,
pornographic or profane material or any other material which could give
rise to any civil or criminal liability in the territory to which this
Web site relates.
Hypertext Links
Linked sites are not under the control of Neomaxi Wood and Neomaxi Wood
is not responsible for the contents of any linked site or any link contained
in a linked site. Neomaxi Wood provides links to the user only as a convenience
and the inclusion of any link does not imply any endorsement of the linked
site by Neomaxi Wood.
Neomaxi Wood cannot and has not reviewed all the Web sites that may be linked to this Web site and cannot be held responsible or liable for their content. Users link to other Web sites at their own risk and use such Web sites according to the terms and conditions of use of such Web sites.
Security
Neomaxi Wood has adopted technology and processes to safeguard your privacy
from unauthorised access and improper use and will continue to update
these measures as new technology becomes available.
Third Parties
Neomaxi Wood cannot be responsible for the privacy policies and practices
of other Web sites even if you access those Web sites using links from
our Web site; Neomaxi Wood recommends that you check the policy of each
site you visit. In addition, if you linked to our Web site from a third
party Web site, Neomaxi Wood cannot be responsible for the privacy policies
and practices of the owners or operators or the third party Web site from
which you linked to our Web site and recommend that you check the policy
of that third party Web site and contact the owner or operator of such
Web site if you have any concerns or questions.
Data Protection
Personal and Business details provided to Neomaxi Wood through this Web
site will only be used in accordance with our privacy policy. Please read
this carefully before proceeding. By providing your personal details to
us, you are consenting to its use in accordance with our privacy policy.